How to solve missing K750i USB drive problem in Windows XP

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If you can’t find your Sony Ericsson K750i memory stick duo in your list of drives in Windows Explorer, chances are it has been assigned a drive letter that is already in use by one of your network drives.

I found this out the hard way Monday when my office PC (which is connected to a lot of network drives) was upgraded into Windows XP service pack 2. I connected my K750i into one of the USB ports and when the Found New Hardware wizard came up, I pointed it to the device’s drivers. After the drivers were installed, I still couldn’t find the K750i memory stick in my listing of network and local drives. I unplugged the device, tried a different USB port and It still wasn’t listed as one of my PC’s drives.


The problem wasn’t caused by Windows XP’s failure to detect the phone’s USB storage device because it did. The device icon was present in the system tray and when you click on it, the USB mass storage system was listed as a connected device, only there was no drive letter assignment for the K750i memory stick. I knew the problem wasn’t in the connection because I could still connect to the phone memory using the Sony Ericsson suite.

I went through every setting I could think off in my office PC, checking item after item in the Control Panel and going through all entries in the device manager from Monday until close to midnight Tuesday. I was desperate to transfer to the phone new episodes of podcasts that I listen to regularly.

It turned out that my office PC assigned to the K750i a drive letter already in use by one of our office’s network drives. In my case, it was assigned f:, which was connected to my office’s network’s documents drive.

To solve this problem, you have to change the drive letter assigned to your phone’s memory stick. To do this, connect your K750i to your PC via the USB cable then right click on the My Computer icon in your desktop and click on Manage. When the Computer Management window opens, double click on Storage in the right pane then double click on Disk Management (Local). You’ll get a listing of local drives in your computer, including a removable drive which is your K750i’s memory stick (click here to view photo).

Right click on the removable disk and choose Change Drive Letter and Paths. Change this to an unused drive letter, you can check which drive letters aren’t being used by opening Windows Explorer.

After I did this, my K750i’s memory stick was again listed as one of my computer’s drives and I could transfer files to and from it using my favorite Windows file manager: Total Commander.

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21 Comments

  1. I really appreciate this article…i was on about to return the phone but this article helped. THANKS A MILLION

  2. Thanks a lot! I had a similar problem with an ordinary memory key, and this article solved it.

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  4. i have problem while connecting to server to update the latest firmware, but it shows ‘unable to connect the server’ what it might be. please give me the full details to update my s0ny k750i to latest firmware.

  5. Hi Max,

    You saved me from returning my K750i to the dealer. Thanks a lot, your article was really helpful to me!!!

    All the best

    Niko

  6. i recently bought a second hand memory stick pro. when i put it im my phone (k750i) or pc, it does not work. it is unreadable. what can i do about it?

  7. Niko,
    Thanks for the feedback. If you notice problems in transferring files, you might want to check your firmware version. I wrote several posts about it here. Previous K750i firmware have the USB transfer bugs.

    Hastings,
    Have you tried reformatting the memory stick? If it still does not work, return it.

  8. i lost access to a usb drive and spent hours trying to find it again- until i read your article. thanks so much! people like you keep me sane

  9. My phone was working fine, until I started clearing some files off it to make some space. Now my computer doesn’t recognize my phone anymore. Is there any files that I should not have deleted maybe?

  10. Hi Max,

    Thanks for this info…I was just not able to locate my memory stick drive and really wanted to transfer songs on it as my phone memory was full. With your info, I was able to do it.

    Mansi.

  11. Two years later and this troubleshooting article is still a gem. Reassigned the drive letter on my new memory stick and problem solved. Thanks for the detailed fix, much appreciated…Bob

  12. my k750i is made in Malaysia. using xp and vista i couldn’t solve it. my pc suite cannot connect the device. plz mail me and help.

    shah

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