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Media Temple delivers on 100% uptime promise

November 9th, 2006 · 10 Comments ·

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Media Temple’s promise of 100% uptime with their Grid-Server hosting may sound too good to be true.

I initially thought that it’s chief executive officer’s statement that they are actually considering paying customers, on top of granting them rebates, whenever there is a downtime as coming close to a boast.

I know better now. The 100% server uptime is true.

No, I’m not hosted with Media Temple, yet — although I’m considering a transfer to the Grid-Server — but I’ve been monitoring an account hosted with their servers. When I read about the Grid-Server offering, I searched for a website hosted with them so that I could monitor that site using mon.itor.us, a tool I wrote about earlier.

I found this post by design guru Bryan Veloso and I started monitoring his site. After more than a week of monitoring his site’s uptime, I found that Media Temple does deliver on its 100% uptime guarantee. Here’s the report:

webhostmonitoring2Media Temple Grid-Server uptime Hosted on Zooomr

Not only does Bryan Veloso’s site have 100% uptime this month, its response time is also blazingly fast, as tested from different locations worldwide (see table graph on the right).

The fact that mon.itor.us reports Bryan Veloso’s site as having 100% uptime does not only mean that it has never been down since I started monitoring, it also means that its response time hasn’t reached 3,000ms, the threshold that mon.itor.us considers a site to be “down.â€?

In contrast, here’s the result of my monitoring of a blog hosted in Dreamhost — The Net is Dead by designer Marco van Hylckama Vlieg.

dreamhosttestDreamhost uptime Hosted on Zooomr

And here’s the server uptime record of my blog, which is hosted on a shared server account with A Small Orange.

maxwebsitemonitorA Small Orange server uptime Hosted on Zooomr

I’m very satisfied with my A Small Orange account. It’s fast and dependable and its support staff is quick to respond during the very rare times when its servers suffer downtimes. But if I’d have to upgrade my plan to the point that I’d be paying more than $15 a month for hosting, I’d probably get a Grid-Server account instead.

With Media Temple’s Grid-Server plan, you pay $20 for:

  • 100GB of “premium storage.â€? They stress the word premium because, according to the Media Temple people interviewed by Michael Arrington, they do not use cheap hardware for their servers, they use dependable parts.
  • 1TB of short path bandwidth.
  • Up-to-date versions of PHP 4 and 5 with MySQL and PostgreSQL.
  • One-click installs for popular scripts such as WordPress and Drupal.
  • A web-panel they redesigned themselves.
  • The ability to host up to 100 individual sites and 1,000 email accounts. They say that this “improved multi-site hosting supports unique email addresses and sub-FTP users for every domain.”
  • Media Temple falters on 100% uptime promise
  • Media Temple offers shared grid hosting
  • Server monitoring site adds weekly e-mail reports
  • Mon.itor.us: an even more fantastic free web server monitor
  • Fantastic free web server monitoring by Montastic
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