Spotify Carla Bruni

How AI led me to Carla Bruni

It had to be Edith Piaf, Madeleine Peyroux, or Joan Baez. It could also have been Eva Cassidy, Janis Ian, Sarah Jarosz or Joni Mitchell. More likely, it was my listening to all these artists that led Spotify to recommend Carla Bruni to me earlier this month. I have been listening to her songs since.

Before Spotify, I don’t think I would have listened to Bruni. All I knew before she ended up in my Discover Weekly recommendation was that she was a model married to the former French prime minister Nicolas Sarkozy. Continue reading →

Chatbot

The case for chatbots

Are you open today? What’s the number of your Ayala branch? Answers to these questions are easy to program as chatbot routines. Instead, here I am, after more than an hour of calling and searching on mobile on my way to and now attending an event, and none the wiser as to whether any of Union Bank’s branches in Cebu are open today and until what time.

Nobody answers the phones of the different branches I called (may be an indicator) and the branch listing on the site is a non-responsive table and text is garbled. I went to the Facebook page to send a message but saw the indicator “typically replies within the day.” Continue reading →