Comments on: Media Temple delivers on 100% uptime promise

By: Harry

Harry — Sat, 01 Dec 2007 16:18:26 +0000

The NOV 30th “maintenance” was supposed to be 1.5 hours, then they changed it to 6 and now “they don’t know” I am seriously pissed at these guys. I wasted over a hundred dollars in PPC clicks going to a site that isn’t there.

This massive outage is unacceptable I am definetly moving my servers elsewhere…

By: Media Temple falters on 100% uptime promise | Leon Kilat ::: The Cybercafe Experiments

Tue, 19 Dec 2006 20:10:08 +0000

[...] Media Temple, in the first days after launching its widely-hyped GridServer hosting, seemed to deliver on its grandiose 100% uptime promise. The figures I was getting in early monitoring of Media Temple uptime, and a host of other web hosting services, was tempting me to sign up with them for a project that was still at an early stage. [...]

By: Seth Weintraub

Seth Weintraub — Fri, 01 Dec 2006 23:57:35 +0000

uh, don’t post that for obvious reasons…I am changing the passwords now just in case

By: Seth Weintraub

Seth Weintraub — Fri, 01 Dec 2006 23:56:17 +0000

I am horibly dissatisfied with Media Temple here’s the log of the trouble I’ve been having with them since I migrated to the Grid

Response history
Your response: 2006/11/30 12:24
I just Migrated to Grid. Everything is OK for the moment – website works fine. MY MYSQL db
NAME: theparistimes_com_-_wp-articles
U: theparistimes
P: xxxxxxx

Problem is that the password is only 7 characters. Can you please lower the limit in this case. If not…

Problem 2. My FTP/SSH password no longer works. I tried resetting it from the admin console without any luck. If I have to change the MySQL password to 8 characters, I need to change the wordpress config – and I need the password for that. Please advise.

BTW – I am the Technical contact for the website – best email to get ahold of me is Seth@nyu.edu

Cheers,
Seth

Support response: 2006/11/30 19:05
Unfortuantely we do not have a way to lower the limit, this is system wide.

I was able to ftp using the info listed in your account center.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

Ryan Murphy
Customer Support
(mt) Media Temple
877-578-4000
310-564-2007
Your response: 2006/12/01 07:43
I still can’t login to the SSH/FTP site using the login and password. Please be more specific in regards to what login and password you are using

I am using serveradmin@theparistimes.com
Password: xxxxxxx

thanks,
Seth
Support response: 2006/12/01 10:05
The username you are using is correct, however, that password is not the password we currently have on record. If you would like, tell us what you would like that SSH password to be and we can reset it for you.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best Regards,

Ravindra Patel
Customer Support
(mt) Media Temple
877-578-4000
310-564-2007
Your response: 2006/12/01 10:11
I used the Admin console to correct it – I also cannot reset the Database passwords and user passwords correctly – basically everything that was under 7 passwords. For instance, I tried to set the Seth user to “xxxxxxxx” but can’t FTP, SSH, or IMAP email. I CAN use that password to do webmail.

SOMETHING IS WRONG WITH THE MIGRATION

so if you can please reset the password of the admin user to “xxxxxxxxx”

Support response: 2006/12/01 12:45
For FTP/SSH I was able to use this combo to login to your (gs) Grid-Server account.

Username: serveradmin@theparistimes.com
Password: xxxxxxxxxxx

Please let us know if there is a part of this I did not catch. Also a phone number to reach you directly would be good so that we can speak about it over the phone if needed.

Best Regards,

Ryan Afdahl
Customer Advocate
(mt) Media Temple
877-578-4000
310-564-2007
Your response: 2006/12/01 15:26
I’ve tried to call you number 6 times. I keep getting hung up on. I don’t connect to either FTP or SSH using this login and password – check the logs. please call me ASAP (415) 287-4147,

You have to be able to see me unsuccessfully trying to login.

So it still doesn’t work can’t log in. I am a UNIX admin. I know what I am doing – they do not – and I cannot get ahold of them.

DO NOT GO TO MEDIA TEMPLE – YOU WILL BE SORRY

By: marty spellerberg

marty spellerberg — Tue, 28 Nov 2006 16:32:27 +0000

Media Temple Grid Server is down right now. It was down last week two, twice! It was down two weeks before, as well.

The Media Temple Grid Server is unreliable. Not recomended.

By: Colin

Colin — Wed, 15 Nov 2006 21:52:26 +0000

mysql is down on Grid Server right now. It is a known issue that they are working on. It sure is annoying though!

By: Daniel

Daniel — Wed, 15 Nov 2006 10:14:14 +0000

It always makes sense to monitor the uptime of your website. Not enough people take it seriously and really don't know how their website is doing. I have to say though, to support claims of 100% server uptime, one week is too short a period to measure a site. I use Pingdom myself for monitoring, and though my web host delivers close to 100% uptime most months, some months there are some real hickups.

By: mon.itor.us free network and website monitoring » Find better web host provider with mon.itor.us

Sat, 11 Nov 2006 22:14:32 +0000

[...] Recent posts at famous Max Limpag’s blog http://max.limpag.com/2006/11/09/media-temple-delivers-uptime-promise/ and http://max.limpag.com/2006/08/15/compare-web-hosting-providers/ show interesting trend – using mon.itor.us to check ISP to select the best one. Here is a fragment from his post: “Many hosting providers have claims of “99.9% uptime guarantee.�? I don’t know if they actually meet this performance level but there is an easy and automated way to check for the performance of sites hosted in their servers. For the monitoring, use mon.itor.us, a free distributed website monitoring service.” [...]

By: get a managed Grid Server for $20/month | The NVA Blog

get a managed Grid Server for $20/month | The NVA Blog — Fri, 10 Nov 2006 06:36:26 +0000

[...] Related Articles: TalkCrunch (podcast with MT) CyberCafe (talks about 100% uptime verified on the MT grid server) Note: Newman Venture Advisors is not a MT customer, nor is newmanva.com hosted @ MT. We are promoting this because it is a phenomenal hosting solution at a kick-ass price. In case you are wondering, newmanva.com is hosted at Rackspace (who we highly recommend also) [...]

By: jeff

jeff — Thu, 09 Nov 2006 16:45:55 +0000

media temples grid is horrible. http has good up time but mysql goes down every single day!! so frustrated with them.